Aeris Physiotherapy, Health and Wellness Hours:

Monday - 9:00 AM - 6:00 PM

Tuesday - 9:00 AM - 4:00 PM

Wednesday - 9:00 AM - 4:00 PM

Thursday - 9:00 AM - 7:00 PM

Friday - 9:00 AM - 7:00 PM

Saturday - 7:30 AM - 2:00 PM

Prior to your physiotherapy and/or massage therapy (RMT) session, you will receive a welcome e-mail from the Admin Team. Please complete the online intake form which can be found in the welcome e-mail. This will assist the Admin Team and the therapists to better prepare for your treatment session.

We recommend wearing comfortable clothing for your session. For any therapies that require you to undress such as massage and needling, we will provide you with a gown and you will be fully draped during the treatment.

Yes! We are able to directly bill your physiotherapy and massage therapy sessions to most extended health insurance companies. We will process your insurance for billing at the time of your appointment. The eligible amount will be paid directly to the clinic and if applicable, you will be responsible for the remaining amount. If we are not able to directly bill to your insurance company, we will provide you with a detailed invoice that you can submit to your provider for reimbursement.

Some of the insurance companies we are able to direct bill are the following:

Pacific Blue Cross, Sunlife, Manulife, Greenshield, Desjardins, Empire life, SSQ, ICBC, MSP, WorkSafeBC.

At Aeris Physiotherapy, Health and Wellness, we have visitor parking in the parkade of the building which can be found on Spring Street. However, visitor parking is limited. There is ample street parking near the clinic on St. Johns Street, Kyle Street, and Clarke Street.

Your appointment time has been booked for a one-on-one session with the physiotherapist/massage therapist. If you are not able to attend your scheduled appointment, please be advised that we require 24 hours notice. Clients who provide less than 24 hours notice will be charged the full appointment fee. Thank you for understanding.

In most cases, a referral is not needed to attend treatment. Some insurances require a doctor’s note prior to your session so we encourage you to check with your carrier directly.

For ICBC and WorkSafeBC clients, prior approval is required in which you may need to provide a doctor’s note. Please speak to your adjuster/case manager if it is required for your claim.

The cost of treatment depends on the type of session you require. Click below to see the rates for physiotherapy, massage therapy, and vestibular therapy.

View Rates

You can conveniently book a session online. If you need assistance, you can contact us via phone or e-mail.

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One of our goals as a clinic is to be able to treat anybody who is in need of our services - ICBC clients included. If you have been injured from a motor-vehicle accident, you are eligible for 25 sessions of physiotherapy and 12 sessions of massage therapy within 12 weeks of your accident. If your accident occurred outside of the 12-week period, we can assist you in contacting your recovery specialist to seek for approval for further treatment sessions. Please reach out to us if you have any questions regarding your ICBC claim.

One of our goals as a clinic is to be able to treat anybody who is in need of our services - WorksafeBC clients included! We will work closely with your case manager to assist you in your recovery. Please reach out to us if you have any questions regarding your WorksafeBC claim and treatment status.